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FAQ
How long does shipping take?
We ship worldwide and delivery typically takes 7–14 business days depending on your location. Once your order is shipped, you will receive a tracking number by email so you can follow your package every step of the way.
Is shipping free?
Yes! We offer free worldwide shipping on all orders. No minimum order value, no hidden fees — what you see at checkout is what you pay.
What is your return policy?
Your satisfaction is our priority. If you are not happy with your order for any reason, contact us within 30 days of receiving it and we will make it right — whether that means a replacement or a full refund.
Is the FireProof Document Bag really fireproof?
Yes. The bag is made with fireproof materials designed to protect your documents in case of fire, water damage, or other emergencies. It keeps your most important items — passports, birth certificates, insurance documents, and more — safe when it matters most.
How do I track my order?
As soon as your order ships, you will receive a confirmation email with a tracking link. If you have any issues, reach out to us at dropylab@gmail.com and we will help you.